1. Overview
ATBooking ("we", "us", "our") operates a mobile application and website that connects people looking to rent with property and item owners. Some of our services, such as featured listings, promotions, and subscriptions, are paid services purchased online in Sri Lankan Rupees (LKR) through a secure online payment gateway. Because these are digital services and not physical goods, this policy explains when and how we issue refunds.
2. Eligibility for a Refund
You may request a refund within 7 days of payment if any of the following applies:
- You were charged more than once for the same purchase (duplicate payment).
- The payment was successful but the service was not activated on your account.
- You were charged an incorrect amount.
- The paid service could not be delivered because of a technical fault on our side.
- You cancelled a paid service before it started and it has not been used.
3. Non-Refundable Items
- Paid services that have already been activated and used (for example, a featured listing that has already gone live), except where the service failed because of our error.
- Requests made more than 7 days after payment.
- Payments for services removed because the listing or account violated our Terms & Conditions.
- Rental fees, deposits, or any money exchanged directly between a renter and an owner outside our paid services. ATBooking is not a party to those rental agreements.
4. How to Request a Refund
- Email us at support@atbooking.lk or call 0779026159.
- Include your registered name or phone number, the payment date and amount, your payment/order reference number, and the reason for the request.
- We will review your request and reply within 3 business days.
5. Refund Method and Processing Time
- Approved refunds are returned to the original payment method (the same card or account used for the purchase).
- We process approved refunds within 5 business days. After that, your bank or card issuer may take an additional 7 to 14 business days to show the amount in your account.
- Refunds are issued in LKR, for the amount actually paid. Bank or gateway charges that are not returned to us by the payment provider may be deducted.
6. Cancellations
You may cancel a subscription at any time. Cancellation stops future charges but does not automatically refund the current billing period, unless it qualifies under section 2.
7. Disputes
If you are unhappy with our decision, you can reply to our email and ask for a review by a senior team member. Please contact us before raising a dispute with your bank so we can resolve the issue quickly.
8. Contact Us
ATBooking
Email: support@atbooking.lk
Phone: 0779026159
Address: Ahaswewa, Hapugastalawa, Sri Lanka